Solutions by workflow

Start where the operational value is clearest.

We organise by workflow rather than by industry, because the same coordination problem appears in very different businesses. Pick the one that describes your week.

01 · Sales and onboarding

Enquiries arrive faster than they are answered.

New business is won or lost in the first day. When enquiries are forwarded by hand, copied into spreadsheets and followed up from memory, good leads go cold while the team is busy.

What MIRAI improves
Every enquiry becomes one case with an owner and a next action.
Documents and details are requested and chased automatically.
Pricing, terms and unusual requests stay with your team.
Measures · first response · time to onboard · conversion · completeness
The workflow, with MIRAI
Enquiry captured from email, form or message
Company and contact information retrieved
Required documents identified and requested
Follow-up prepared and sent on schedule
Terms and exceptions approved by a person
CRM, documents and finance updated together
02 · Finance and collections

Cash arrives late because follow-up is manual.

Collections are the first thing to slip when finance is stretched. Reminders go out inconsistently, payments are matched by hand and disputes sit in a message thread nobody owns.

What MIRAI improves
Reminders run on a schedule per customer, without chasing.
Payments are matched and mismatches flagged the same day.
Credit, discount and write-off decisions stay with finance.
Measures · days sales outstanding · match rate · query resolution
The workflow, with MIRAI
Invoice and payment terms captured as one case
Reminder schedule prepared and sent
Receipts matched against open invoices
Short, duplicate and unmatched payments flagged
Credit and write-off decisions approved by finance
Ledger updated and ageing reported weekly
03 · Customer service

Requests are answered twice, or not at all.

When requests arrive across phone, email and chat, whoever sees one first replies. Context is re-gathered each time, promises live in people's heads and nobody can see the real backlog.

What MIRAI improves
One case per request, with history and an owner.
Routine answers prepared from your own rules and records.
Refunds, goodwill and complaints go to a person.
Measures · first response · resolution time · reopen rate
The workflow, with MIRAI
Request captured from any channel as one case
Customer history and entitlement retrieved
Response prepared and routine cases closed
Sensitive or repeat contacts identified
Refunds and goodwill approved by a manager
Resolution recorded and quality measured
04 · Internal operations

Approvals and handovers wait in inboxes.

Purchase requests, staff onboarding, equipment, leave, supplier setup — internal work is where delay is invisible. Everyone assumes someone else is dealing with it.

What MIRAI improves
Requests move to the right approver with the context attached.
Status is visible, so nothing waits silently.
Spending and policy exceptions remain governed.
Measures · approval time · backlog age · ownership clarity
The workflow, with MIRAI
Request raised from a form, email or message
Policy, budget and prior approvals checked
Routed to the correct approver with a deadline
Approved, rejected or amended by a person
Downstream tasks created and assigned
Records updated and the decision logged
05 · Education operations

Admissions, parents, staffing, payments and compliance.

MIRAI was developed and tested inside active education operations. It has its own page, because the workflows are specific.

MIRAI for Education

Not sure which workflow to start with?

We look at the one that costs you the most — and only that one.

Map one critical workflow